If you ask me what I do for a living, I'll tell you I do what I love.
I've spent over 14 years in operations, strategy, and program management. The kind of work where you're responsible for building things, running things, and presenting the results of those things to people who are always a little short on time and a little high on expectations. I know what it's like to be in a room where the data is yours to defend, but the questions come fast, and you really, really wish you had someone sitting next to you who'd done this before. That background is exactly what I bring to this role at WorkTango. And I think it's why I care so much about doing it well.
My name is Danielle. I work at WorkTango alongside my colleague Allen, who brings deep expertise in employee experience research, customer success, and market research. Between the two of us, we have seen a lot of data and we still get excited about every single project. If we haven't met yet, I hope we do soon. Here's what my team does, and what it means for you.
An introduction to WorkTango Professional Services
WorkTango's Surveys & Insights platform is incredibly powerful. It gives you the tools to design surveys, collect responses, and see your results in real time through dashboards your whole leadership team can access. For a lot of organizations, that's exactly what they need. But some organizations want an expert partner alongside them to make sure their survey results reach their full potential. That's the gap my team exists to close.
Professional Services at WorkTango is a layer of expert support on top of the Surveys & Insights platform. My team steps in when the stakes are high and your employee survey results need an expert hand to make sure they lead to real understanding, clear priorities, and meaningful action. We’ve helped hundreds of organizations get to that moment and it never gets old.
What you get when you work with WorkTango Professional Services
I know "professional services" can sound vague. So let me walk you through the specific things my team does, because I think once you see it, you'll recognize whether it's something you need.
Driver analysis that shows you exactly where to focus your engagement initiatives
This is one of my favorite parts of the work, and the part most organizations tell me they still use years later.
Most teams get their results and start looking at scores. Low score on communication? Work on communication. Low score on growth? Launch a development program. It feels logical, but it has a flaw. Not every factor in your survey influences overall engagement equally. Some factors predict engagement powerfully. Others barely move the needle even when you improve them.
Regression analysis, also known as driver analysis, is the statistical method that tells you which is which. It ranks your engagement factors by their predictive relationship with your overall engagement index, so instead of guessing where to focus, you know exactly where to put your energy and why.
This is one of the core things we do with every organization we work with. And it's worth knowing that to get statistically reliable results, we need a minimum of 120 survey responses. We can also run it against specific focus areas like your company values or mission, or at the individual question level if you need something more granular. I wrote a longer piece on the methodology here if you want to go deeper on how it works.
"All of it was great, but the driver analysis section was probably the most powerful part of our Executive Report. We've been able to use it to help us interpret results ever since."
-WorkTango customer
A boardroom-ready Standard Report that turns your results into a leadership narrative
Your leadership team shouldn't have to work hard to understand your survey results. So we do that work for them.
My team puts together a boardroom-ready PowerPoint covering your Engagement Index results with benchmarking, your top and bottom five scoring questions, regression analysis where sample size allows, and thematic analysis of your open-text responses. That last part is often where the most honest, unfiltered feedback lives and it deserves to be in the room.
We also build in strategic recommendations tied directly to your findings, so leadership is walking away with a clear direction rather than just looking at scores.
An Extended Executive Report for organizations that need more than the standard analysis
Some organizations are working with data that's more complex than a single survey cycle can capture. Multiple years of results, different stories emerging across departments or regions, nuances that a standard report won't surface. When that's what you're dealing with, we build something more comprehensive.
An Extended Executive Report includes everything in the Standard Report, and goes further with additional year-over-year comparisons, segmentation by department or region, question-level analysis, and expanded recommendations that reflect the full picture of what your data is showing.
A dedicated DEI Report that uncovers how different groups experience your workplace
The DEI Report follows the same core structure as the Standard Report but the lens is completely different. We look at how different demographic groups actually experience your workplace, examining real differences in perception, opportunity, wellbeing, and overall employee experience. Where sample sizes allow, we segment by factors like gender, tenure, or role type and layer in psychosocial insights around things like psychological safety, belonging, and workload.
What you’ll get is real clarity on exactly where and how to address your inclusivity gaps.
A Custom Benchmark Report that gives your scores the context they actually need
Knowing your score is one thing. Knowing whether that score actually means something for your organization is another.
The Custom Benchmark Report gives you that context. We compare your Engagement Index results against peer groups that actually resemble you, with the ability to cut by up to three dimensions like industry, organization size, or geography. You're not being measured against everyone. You're being measured against organizations that look like yours.
One thing worth knowing is that benchmark availability depends on industry representation and survey data volume in our pool. That's also what keeps the comparisons meaningful.
A live results presentation that moves your leadership team from data to decisions
Sometimes a report isn't enough. Sometimes you need someone in the room with your leadership team, walking through the findings, answering questions in real time, and helping everyone move from "we've seen the data" to "here's what we're doing about it."
That's where Professional Services comes in. We guide your leadership through the key findings, give them the context they need, and facilitate the kind of conversation that actually leads somewhere.
Standalone regression analysis for when you need the insight without the full report
Not every organization needs a full package. If there's one specific thing you need help with, driver analysis is also available as a standalone, without a full report attached. We can also run it focused on a specific area like your company values or mission statement, or at the question level if you need something more granular.
Signs that working with our team is right for your organization
I want to be straightforward here. Professional Services isn’t the right fit for every team or every survey cycle.
Some organizations have strong in-house analytics capabilities and can handle the full analysis themselves. That's a good place to be, and the WorkTango platform is built to support that kind of team.
Most of the HR teams we work with are small, maybe two to five people managing a survey program for hundreds or thousands of employees. The stakes are high, the time is limited, and there's usually a leadership presentation looming. If any of that resonates, my team would love to have a conversation with you. There's no wrong question and no pressure. We just want to help you figure out whether what we do would actually make a difference for your team.
What we want every HR leader to know
I've seen what happens when survey results go quiet. And I've seen what happens when organizations actually do something with them. There is nothing quite like watching it go the right way.
What Allen and I care about most is making sure your employees' willingness to be honest with you actually leads somewhere. I've watched organizations transform what their data is telling them into real retention gains, meaningful engagement increases, and leaders who finally understand what their teams need. That's the outcome. That's what we're working toward together.
If you're working with WorkTango's Surveys & Insights platform and want to talk about what professional services could add to your next survey cycle, reach out to your Customer Success Manager. We’d love to hear what you're up against and see what’s possible for your team.
Looking forward to it.
Danielle
Questions about WorkTango's Surveys & Insights platform? Learn more here or connect with your Customer Success Manager to start the conversation.
