How an Employee Experience Platform Powers Your Organization

How an Employee Experience Platform Powers Your Organization

Table of Contents

In 2019, the average HR department used 22 different tools to manage aspects of the employee experience, including recruiting, talent assessment, goals, and more. If your organization is one of these, it’s time to have a serious talk about why your organization needs an employee experience platform.

What is an employee experience platform?

An employee experience platform is a solution HR leaders use to support all aspects of their organization’s employee experience in a single place, including Recognition & Rewards, Surveys & Insights and Goals & Feedback.

What the employee experience means in today’s workplace

Let’s take a minute to get on the same page with terminology. What do we mean when we talk about “employee experience”?

The term refers to an employee total workplace experience (i.e., their perceptions, emotional and intellectual stimulation, and challenges) at every touchpoint in their employee life cycle. It encompasses facets like onboarding, career growth, workload, company culture, relationships with peers, managers, and leadership. (See WorkTango’s HR Glossary for more)

If you’re accustomed to thinking about customer experience (CX), that definition likely looks familiar. However, the employee experience is a relatively new focus for companies. Even for those that understand the power of considering the entire customer journey or lifecycle.

As we lay out in our Employee Experience Manifesto, though, employees are giving more of themselves to their jobs than ever before. In return, they desire — and deserve — a workplace that treats them like whole people. And when your organization thoughtfully nurtures their employee experience, treating them like humans whose unique skills and talents can be cultivated to grow and shine, it’s great for your bottom line.

The tl;dr: it’s a new age for the employee experience. The movement we’ve seen toward a more human mode of work has only accelerated in the post-COVID-19 work era. So increasingly, organizations are looking for simple solutions that embrace the whole person — from recruiting to exit, and from shining moments to those challenges that lead to growth.

What can an employee experience platform do for your organization?

 Simplify and streamline

In early 2019, Josh Bersin reported the average HR department used 22 different software solutions. And as anyone rolling out new HR programs can attest, people develop log-in fatigue quickly. That leads to overall lower tech adoption and use, not to mention security issues (Post-it covered in passwords, anyone?).

Keep it simple. With a single employee experience platform driving many components of the employee experience, you improve adoption and use of the tool you’re paying for, increase security, and bring elements like Recognition & Rewards, Goals & Feedback and more to the forefront of people’s experience. 

 Bring all the pieces together strategically 

The power behind the employee experience platform is that all of these elements work better together. Need proof? A recent Harvard Business Review Analytic Services survey suggests that treating engagement and employee success holistically drives business value. In fact, 32% of respondents saw the disconnect between employee engagement and performance management systems as one of the greatest barriers to getting business value from their company’s investments in employee engagement.

So when you bring it all together, your people and your organization can thrive. Make goals part of 1-on-1 Sync-Up conversations. The feedback you give and receive should be reflected in your quarterly performance conversations. The recognition you share naturally drives employee motivation and success. Employee Surveys & Insights confirm actions are working and flag gaps and opportunities for improvement. When all these elements of the employee experience are talking to each other, it changes the conversation. And that’s when work starts working.

Grant high-level visibility into employee success

It’s not enough to have all the pieces working together if you can’t see how they’re working. Employee experience platforms not only combine Recognition & Rewards, Survey & Insights, Goals & Feedback and more, but they provide HR the ability to see which teams are participating, excelling or need help.

Learn how data and insights make a difference.

 Keep you connected, no matter where you’re working

Feeling connected is one of the major challenges in newly remote workplaces. But it doesn’t have to be. Emotionally strategic programs like Recognition & Rewards can happen from anywhere. And they bridge geographic and generational gaps to unite people.

(Bonus: Learn more about the power to connect people in The Science of Employee Recognition & Rewards.)

 Drive employee engagement

Gallup finds that companies with highly engaged employees experience 21% greater profitability, 17% greater productivity, and more. Which is to say, employee engagement counts. For a lot.

So use an employee experience platform to drive employee engagement, no matter where your team members are working. Nonprofit Emmaus Homes did just that. With high turnover and a sense of disconnect across their 80 locations, Emmaus brought on the WorkTango Employee Experience Platform. After one year, their employees had earned 1,800 bonuses for program participation, and their Glassdoor score increased by 21%.

Keep culture alive, even for remote workforces 

In the future of work, we may not have a water cooler. So we need new solutions to keep culture strong. Employee experience platforms create a centralized space where culture flourishes. Nominate team-members for awards, rally your culture around Recognition & Rewards and more — all in one space.

Bonus: The WorkTango Platform takes it even further with Incentives. Integrated into our employee Recognition & Rewards  reward system, the Incentives feature allows people to earn points for actions you want to support. Attending a virtual lunch & learn, getting a check-up, presenting at an all-hands meeting — or whatever you choose that promotes your culture. See how it all comes together.

Keep individuals aligned on goals and priorities 

How do you know your team members are all pulling in the same direction? By aligning your individual goals in your employee experience platform. Then using your platform to track goal progress and connect them with your one-on-one Sync-Up and Check-In conversations. Learn more about how we use the WorkTango platform to manage goals for remote.

Act on employee feedback using frequent surveys  

Does your organization engage employees and inspire success? A holistic employee experience platform lets you find out. And pinpoints where and how to improve. Load up surveys to gather employee input on Health & Wellness, Diversity, Equity and Inclusion, Engagement, Occupational Health and Safety, to deal with sentiment around Mergers and Acquisitions, Remote and Hybrid work, Onboarding and Exit experiences, Leadership, and so on. By using surveys and correlating people-analytics data in your employee experience platform, gaps and opportunities are clear. Insightful reports that analyze trends and identify key focus areas guide actions across all levels of your company. Re-engaging with employees through follow up surveys, team meetings, and one-on-one Sync-Ups keep conversations flowing and efforts on course.

Help up-level your managers

An employee experience platform puts all the data and tools in managers’ hands. That way, they can see who’s thriving on their teams. And it puts the data in your hands to see how they’re using those insights. So this not only gives your managers the tools they need to succeed it also helps you identify who needs extra training.

Plus, with structured templates for Goals & Feedback, weekly manager-employee Sync-Ups and quarterly Check-Ins, an employee experience platform takes some of the guesswork out for new managers and lets them focus on their team.

Why your company needs an employee experience platform

It’s a new age for the employee experience. The movement we’ve seen toward a more human mode of work has only accelerated in the post-COVID-19 work era. So increasingly, companies are looking for simple solutions that embrace the whole employee.

Learn more