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From Cost-Cutting to Culture-Building: Leveraging AI to Elevate the Employee Experience

Join Brian Kropp, former Chief of HR Research at Gartner, and Monique McDonough, CEO of WorkTango, as they discuss why leading companies are using AI to elevate employee experience, not just cut costs.

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5 Key Insights from the Conversation.

From reframing AI's purpose to tackling employee fear, these are the essential shifts HR leaders need to make right now.

1. Reframe AI from efficiency to experience

Most companies ask "how do we cut costs?" The better question is "how do we make work better?" The real value of AI isn't in savings—it's in creating new business models and stronger employee-employer relationships.

2. Experiment on real pain, not platforms

Stop asking "where can we use AI?" and start with "where are people struggling?" Solve painful experiences first. Don't demand ROI upfront.... nobody has it figured out yet. Celebrate experimentation, even when it fails.

3. Trust and hallucinations: narrowcast and keep a thoughtful human in the loop

Hallucinations aren't going away. AI models have exhausted quality data, and most new content is AI-generated. Use AI where downside risk is minimal, and always apply critical thinking to validate outputs.

4. Design for the next org chart: flatter, wider spans, more judgment

AI will flatten organizations and eliminate repetitive tasks. What remains requires context, emotion, and judgment. Retool your leadership development now—focus on simulations and training for better decision-making.

5. Tackle fear head-on: career security over job security

Employees know some roles will disappear. Shift the conversation from job security to career security. Invest in employability—help people build skills for a great career, whether it's here or elsewhere.

"The greater part of value creation from these new tools won’t be cost savings. It’s going to come from identifying new business models, new ways of working, new relationships between employees and employers"

Brian Kropp
, World 50 Group

 

Want the Full Playbook?

Get the complete framework for AI transformation in our detailed blog post. Learn how to fund experimentation without demanding ROI, lead your leaders through peer pressure, use AI to strengthen connection and collaboration, and shift your retention strategy from job security to employability.

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