OLV Human Services Doubles Program Participation

Challenge

OLV Human Services’ high turnover rate was hurting customer service and the company’s budget.

With employee turnover at 25%, it was clear the nonprofit needed to address the problems of its disconnected, dispersed employee base. While OLV Human Services had an employee recognition program, it was outdated, time-consuming, and wasn’t resonating with employees.

Solution

OLV Human Services reduced turnover and increased response rates on employee surveys with WorkTango’s Behavior Bonuses. 

The nonprofit used WorkTango’s Recognition & Rewards platform to incentivize retention efforts such as onboarding, training, and service awards. Additionally, OLV’s use of WorkTango’s Surveys to gauge and foster employee engagement boosted participation in company wellness and team-building initiatives by 200%.

Results

OLV Human Services had a 30% reduction in both voluntary and involuntary terminations.

With the help of WorkTango’s Recognition & Rewards platform, OLV Human Services was able to reduce voluntary and involuntary terminations, while increasing employee engagement across the company. OLV Human Services saw a 94% increase in responses to corporate surveys, and double the number of participation in wellness and team-building initiatives.