Company Profile
Pharmaceutical
7,000 employees
Leverage People Analytics
Surveys & Insights
PROFILE
Founded in 1904, Rexall is a leading Canadian-based retail pharmacy chain. Headquartered in Mississauga, Ontario with over 470 locations and 6000+ employees, Rexall is the second-largest retail pharmacy company in Canada.
The company manufactures many personal care products and also operates Rexall Direct–a national mail-order pharmacy, and Rexall Health Solutions–a division focused on providing specialized clinical care and complex medication management services in transitional care settings.
CHALLENGE
Rexall wanted to expand on its employee engagement strategy to encompass more business operations and move towards an active listening strategy. They needed an employee engagement vendor that was adaptable, responsive, offered data and analytics, and made it easy for leaders to take action
GOALS
Rexall wanted their employee engagement strategy to:
- Encompass more business operations
- Support a comprehensive active listening strategy
- Allow Leaders to dig deeper into employee responses to guide future decisions/actions
- Take their HR people strategy to the next level
RESULTS
- Increased Engagement and employee Net Promoter Score metrics
- Expanded their employee voice initiatives to encompass more of the employee lifecycle
- Supported leader action across the business with Action Plans that ensured positive change as a result of survey feedback
“We wanted to work with a vendor that was reliable, responsive, and supportive… The ease of setting up the survey was essential. In other platforms it can literally take hours to set up a survey. We’re constantly looking for evolution – and wanted a platform that will continue to evolve and change with us for the better.”
Overall increase in engagement score, from 43.5% to 77.5%
Increase in leadership scores
Average eNPS score (which is a consistent measure to accurately track how employees feel about their company) started at 0 in 2017, grew to 12.2 in 2020 and leapt to a score of 42.2 by 2021.