Arrowhead Credit Union Cut Employee Quit Rate in Half

Arrowhead Credit Union Cut Employee Quit Rate in Half

Company Profile

Financial Services

350+ employees

Enhance Workplace Culture
Improve Retention

Recognition & Rewards


Arrowhead Credit Union was losing employees to competitors’ big-bank perks.

Recognition and rewards at Arrowhead Credit Union were inconsistent across the board, and its multigenerational workforce felt disconnected, leading to high turnover. The credit union knew it needed to create a strong culture with consistent recognition throughout the company to improve retention.


Arrowhead Credit Union created a strong culture of recognition and increased retention with Kazoo [now WorkTango’s] Recognition & Rewards platform. 

By using public, peer-to-peer recognition to close the gap in its company’s workforce, Arrowhead Credit Union connected its employees across departments, locations, and generations — and reduced the employee turnover rate by 49%. Plus, the company customized its reward catalog to fit and reinforce its culture, offering experiences, charitable contributions, and more.


Arrowhead Credit Union cut its quit rate in half.

With the Recognition & Rewards platform from Kazoo [now WorkTango], Arrowhead Credit Union was able to connect its employees across multiple generations, using public recognition as a tool to close the gap in its workforce. Within the first year, the company saved 40% on its rewards budget and had a 49% reduction in the number of employees who left to work at other credit unions or banks.

“This is the best thing ever. It’s exactly what I need, and it’s easy to administer. I would say I spend 15 minutes a day administering.”
— Valerie Hopkins,  SVP of Human Resources

Key Results:

0 %

reduction in employee turnover

0 %

savings in rewards budget

0 %

employees actively sending recognition on the platform


pieces of recognition sent across all age groups, departments, and locations

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